Terms and Conditions

Welcome to myDearDoc!

These terms and conditions outline the rules and regulations for the use of Dr. Giuliano Sciascia 's Website, located at mydeardoc.net

Terms and Conditions of Service

1. Acceptance of Terms

By accessing and using our website and professional medical consulting services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our website and services.

2. Description of Service

Our website provides professional medical consulting services designed for foreigners seeking healthcare assistance in Italy. These services include, but are not limited to, personalized consultations on healthcare matters, guidance through the Italian healthcare system, and support in understanding medical processes and options. Please note that while we strive to provide accurate and useful information, our services are not a substitute for a physical examination or professional diagnosis by a licensed healthcare provider. MyDearDoc is providing medical services under the supervision of licensed doctor. Italian register of doctor n° PA177650.

Disclaimer: MyDearDoc provides online medical services, it shouldn't be use in any case of emergency of life threatening conditions or in any case where it's more appropriate to go for a physical hospital check. This service aim to reduce cultural and language barrier in healthcare for not Italian users.

In any case MyDearDoc is not responsible for any incorrect use of the medical info on the website and doesn't promote self diagnosis without professional medical contact.

3. Use of the Site and Services

Users must be at least 18 years old to utilize our services. The services are intended solely for legitimate purposes. Any unauthorized use of the site, including but not limited to the misuse of medical advice or violating any local, national, or international law or regulation, is strictly prohibited.

4. User Responsibility

Users are required to provide accurate, current, and complete information during registration and the use of our services. The accuracy of the information provided directly affects the quality and safety of the consultation. Providing false, misleading, or incomplete information may result in the suspension or termination of services without a refund.

5. Limitation of Liability

The medical consultations provided through our site are for informational purposes only. They do not constitute a physical examination or a definitive diagnosis. Users should not disregard professional medical advice or delay seeking treatment based on information obtained from our services. We are not liable for any decisions or actions taken by the user based on the information provided during the consultation.

6. Payments and Refund Policy

All payments for consulting services must be made in advance. In the event of a cancellation by the user, refunds will be subject to our refund policy. This policy is illustrated in the website in refund section in details.

7. No-Show Policy

As our services involve the allocation of time and resources by licensed medical professionals, we have a strict no-show policy. If a user fails to attend a scheduled consultation without providing prior notice ("no-show"), the session will be deemed forfeited, and no refund will be issued. For scheduled calls, our professionals will wait up to a maximum of 15 minutes beyond the scheduled start time. If the user does not join the session within this 15-minute grace period, the appointment will be marked as a no-show.This policy ensures the availability and commitment of our professionals to all clients. Users are encouraged to notify us at their earliest convenience if they are unable to attend a scheduled session.

8. Rescheduling Policy

We understand that unforeseen circumstances can arise. Users are permitted to reschedule their appointments, but requests must be made at least 6 hours in advance of the scheduled time. Rescheduling requests made within this timeframe can be accommodated, subject to the availability of our medical professionals. If a rescheduling request is made less than 6 hours before the appointment, it may not be accommodated and will be treated as a no-show, with the session being forfeited and no refund issued.

9. Changes to the Terms

We reserve the right to modify these Terms and Conditions at any time. Users will be notified of any changes through the website, and such modifications will become effective immediately upon posting. Continued use of the services following any changes constitutes acceptance of the new terms.

10. Intellectual Property

All content on the site, including text, images, graphics, and logos, is our property or is licensed to us and is protected by copyright and intellectual property laws. Unauthorized use, reproduction, or distribution of any site content is strictly prohibited.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Italy. Any disputes arising from the use of the site or services will be subject to the exclusive jurisdiction of the Italian court of Palermo.

12. Contact Information

For any questions regarding these Terms and Conditions or our services, please contact us at giuianosciascia@gmail.com

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last review 14-09-2024